Emergency Response

In every tenant apartment there is an emergency pull cord in the bathroom and in each bedroom.  Once the cord is pulled, a Momiji employee will enter the tenant’s apartment to assess the situation and ensure the tenant’s safety.  If necessary, 9-1-1 will be called.  This emergency support system is available 24 hours/7 days a week.

In case of a Fire emergency, an alarm will ring and if known an announcement is made on the public intercom indicating the location of the fire.  Momiji maintains a list of tenants who are unable to use the stairs and will advise these tenants to remain in their apartments until a firefighter can rescue them.  Tenants wishing to be added to the list must register with Support Services at 416.261.6683 x 223.  Able-bodied tenants are to use the stairs to evacuate and not the elevators, however the decision to remain in their apartment or evacuate remains at the discretion of the tenant.